Shipping Policy
Last updated: October 13, 2026
This Shipping Policy explains where SAINT TCG ships, how shipping is charged, and what to expect once your order is on its way. It applies to every order of physical goods placed on this website. It is published by SHO Co., Ltd., which operates SAINT TCG.
Where We Ship
We ship internationally, with one exception: we do not ship to Japan, and an order cannot be placed with a Japanese delivery address.
Beyond that, we can ship only to destinations that an international postal service serves and that we have set up for delivery. The destinations we currently serve are listed in the table below, and checkout tells you before you pay if we cannot ship to the address you enter.
Shipping Rates
Shipping is a fixed charge per order, set by the destination region. Regions follow Japan Post’s official EMS regional classification, and SAINT TCG sets the price charged for each region. The charge is per order, not per item: adding more packs to the same order does not increase it.
| Region | Destinations | Shipping charge |
|---|---|---|
| EMS Zone A | China, South Korea, Taiwan | JPY 1,600 |
| EMS Zone C | Canada, Mexico | JPY 4,000 |
| EMS Zone D | United States | JPY 4,800 |
| Japan | — | Shipping not available |
Shipping charges are fixed commercial rates. They are not a reimbursement of postage and may differ from Japan Post’s own EMS charges.
Shipping is charged in Japanese yen (JPY), the currency every order is placed and settled in. If you have chosen to view prices in US dollars or Chinese yuan, the amounts shown are converted approximations for convenience; the amount charged is the JPY amount. The exact charge for your order is calculated and shown at checkout, after you enter your delivery address and before you pay.
Free Shipping
Orders whose product subtotal, after any discount, is JPY 100,000 or more ship free to every destination we serve. Shipping charges, taxes and fees do not count towards the threshold.
The threshold is applied in Japanese yen. The amount we advertise in US dollars or Chinese yuan is a rounded figure set at or above the yen threshold, so an order that reaches the advertised amount always qualifies. Checkout shows whether your order qualifies before you pay.
Processing Time
Orders are prepared and dispatched within 2 to 3 business days of payment being confirmed. Business days are Monday to Friday, excluding Japanese public holidays. Orders placed at a weekend or on a public holiday are processed from the next business day.
During exceptionally busy periods, or where a payment requires additional verification, preparation may take longer. We will contact you if we expect a material delay.
Carrier and Transit Time
Orders are shipped from Japan by Japan Post EMS (Express Mail Service). Where EMS is unavailable, suspended or unsuitable for a destination, we may use an alternative tracked service for that shipment.
Transit time after dispatch depends on the destination and on Japan Post’s published EMS delivery standards for that country. Those standards are carrier estimates, not guarantees, and they do not include time spent in customs. We cannot guarantee a delivery date.
Tracking and Signature
EMS shipments are tracked end to end. You will receive a tracking number once your order has been dispatched, which can be used with Japan Post and with the delivery service in your own country. Tracking can take a day or two to begin updating, and international handovers sometimes leave gaps in scanning; a quiet tracking record does not by itself mean a parcel is lost.
EMS items are normally delivered against a signature. If nobody is available to sign, the local carrier will usually leave a notice and hold the item for collection or attempt delivery again. Items left uncollected are eventually returned to us (see “Returned Parcels” below).
Customs Duties, VAT and Import Taxes
Orders are shipped internationally from Japan, and the destination country may charge customs duties, VAT, GST, sales tax, brokerage or handling fees, or other import charges.
- These charges are not included in the product price or in the shipping charge shown at checkout.
- They are set by the destination country’s authorities and carriers, not by SAINT TCG.
- Where they apply, they are charged to the recipient and are the recipient’s responsibility.
- We cannot predict the amount, guarantee customs clearance or its duration, or offer duty-free delivery.
We declare the contents and value of every shipment accurately, as the law requires. We cannot mark an order as a gift or declare a value other than the amount actually paid.
Incorrect or Incomplete Addresses
We ship to the address supplied with your order. Please check it carefully before completing checkout, including any apartment or building number. If you notice a mistake, contact us at [email protected] as soon as possible: we can usually correct an address before dispatch, but not after the order has been handed to the carrier.
We are not responsible for a delivery failure caused by an incorrect or incomplete address supplied by the customer.
Returned Parcels
A parcel may be returned to us if the address was incorrect or incomplete, if import charges were not paid, if it was not collected within the carrier’s holding period, or if delivery was refused. When a returned parcel reaches us we will contact you. You can choose to have it re-shipped once you have paid the additional shipping charge, or to receive a refund of the product price. In either case we may deduct shipping and return costs we have already incurred, and the original shipping charge is not refunded where the return was caused by the customer.
Delayed and Lost Shipments
International delivery can be delayed by customs inspection, carrier backlogs, service suspensions, weather and local events. Delay alone is not grounds for a refund while the order is still in transit. If tracking has not updated for an extended period, contact us and we will open an enquiry with the carrier on your behalf.
A shipment is treated as lost once the carrier’s enquiry concludes that it cannot be delivered or located. If your order is confirmed lost, we will replace it where the same product is still available, or refund you in full including the original shipping charge. Our Refund Policy explains how to raise a claim.
Delivery Limitations
- We cannot deliver to Japan.
- We cannot ship to a destination for which no international postal service is available to us.
- Japan Post sometimes suspends service to certain destinations. An order affected by a suspension may be delayed until service resumes; if it cannot be shipped, we will refund it in full.
- We cannot guarantee delivery to a freight forwarder or parcel-forwarding address, and cannot accept responsibility for an order once it has been delivered to one.
- Some carriers do not deliver signature-required items to a PO box. A street address is recommended.
Questions
For questions about shipping, contact [email protected]. Support hours: Weekdays (Monday to Friday) 10:00–17:00 JST; closed on weekends and Japanese public holidays.